Still have a question? Send us an email using the form below and we’ll get back to you as soon as we can.
Q1. I use RANDOM.ORG a lot. How can I show my appreciation?
Which forms of payment can I use?
We only accept payment by Paypal at the moment!
Q2. How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Q3.Can I pay cash upon delivery? / Can I cc you the money personally because I do not have Paypal
I’m afraid as of now our operations are only limited to c Paypal. This is to ensure our customers get their consumer protection and also our business is validated. In the future, we may be able to accept CC payment and cash upon delivery though. If you do not have any of the payment methods as stated perhaps you could get someone to help you with the payment first.
Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.
If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly.
Q5. I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 4-7 days processing and production time for your order to ship out.
Q6. HOW DOES SHIPPING WORK?
Our partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Q7. HOW LONG IS THE SHIPPING TIME?
- Average transit Times to the United States: 5 – 20 Business days
- Average transit times to International: 17 – 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Q8. WILL I RECEIVE A TRACKING NUMBER?
Depends on the product! Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. While we are unable to provide tracking for your products, our company insured fully on the packages and any missing items will be reshipped free of charge to you.
Q9. CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please use our easy return system to get a full refund. All you need to do is send us an email with the subject line “CANCEL”
Q10. I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected] If the address is wrong, we can correct this within 24 hours.
Q11. WHAT IF I NEED TO RETURN SOMETHING?
Q12. I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Absolutely! We are here to help you make your home beautiful! Please use the contact form below or send us an email to [email protected] and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Note: Email response may take up to 1-2 days. We appreciate your patience regarding this. Thank you!
When emailing, please do not send more than one email. Sending more than one will result in the customer being pushed back to a later queue.